The Big CRM is a free & powerful CRM. Use it to manage and grow your customer or member base
Get started for free. No credit card, no obligation
Get started for free. No credit card, no obligation.
Absolutely. The term free doesn’t just mean ‘free trial’ like it does for so many apps in their marketing and advertising campaigns. With The Big CRM, free means free, forever.
For pricing for the aforementioned premium features and plans, please see this link: Premium Features
For details of what is included in the free version of The Big CRM, click this link.
We cannot speak on behalf of all or even most of the CRM providers out there, because that would be presumptuous and probably incorrect on many fronts. All we can say is our impression of our CRM vs others, and what we hope to be some simple but critical differences:
Yes – there are 2 key CRM user types:
Aside from these user types who can input data into and manage the CRM in general, the 3rd critical overarching type is:
Please note that a ‘customer’ user can be more specifically categorised within the CRM with these subcategory user types:
For free CRM users (Free plan) the support provided is limited to our Support Documentation. But the documentation is pretty exhaustive, so with a little bit of light reading, most issues should be readily addressed within said documentation.
For Premium plans we offer paid support on a timed basis. Premium users also have full access to the Support Documentation obviously, and any bugs or system issues we will of course resolve as part of maintining, growing and improving our platform – but if Premium users wish to get live chat support or ticket based support, then timed and paid support terms will apply.
The free CRM has the critical features that we think are absolute essentials for recording, maintaining and utilising prospective customer and customer information in order to maximise sales, and maximise customer happiness.
The Big CRM has pre-built, ‘plug and play’ integrations with various popular apps including but not limited to:
Please note the integrations are not available on the free CRM, but are available if you choose a premium plan.
CRM stands for Customer Relationship Management, and generally refers to a tool (ie software) that helps facilitate and or manage the process of… you guessed it… customer relationship management.
There are some great CRM tools out there. We certainly didn’t invent the idea nor the reality of CRM software, we’ve just developed and released a free version of it that we hope will help to open up the accessibility of good, user-friendly CRM software to small to medium businesses. Because most small businesses (and or organisations including sporting groups, not for profits, etc) do NOT have a CRM. They’re stuck managing the contact details, interaction history, follow ups etc for all of their customers (and or members) by good ‘ol fashioned, often clunky and almost always a little confusing… spreadsheets.
So the whole point of The Big CRM is to give big functionality at either no… or (for Premium Plan users) small cost.
Every business of every size relies on customers. And yet CRM systems / tools / software have, up until now at least, typically only been accessible to bigger businesses. Which is paradoxical to us because the vast majority of businesses on the planet, have 3 or less employees INCLUDING the owner. And these small businesses do not, mostly, have anything like a CRM tool. They have spreadsheets, emails… and headaches.
Customers, most business owners will presumably agree, are the lifeblood of business. But taking care of them or turning prospective customers / leads into actual paying customers, and doing that WITHOUT a powerful, practical CRM… seems nuts to us. So, we built The Big CRM and made it a cloud-based, free-to-all tool to bridge that gap.
And yes, sure, we aren’t total altruists. We want a section of our users to upgrade to Premium Plans and features, because without that we don’t have revenue. But we’re more than fine with the idea of most of our users NOT paying a dollar, ever, to use the free version of our Customer Relationship Management software. Because that was the problem (how to get a CRM out to all businesses, not just big businesses) we wanted to help solve.
So what does CRM stand for? In general: Customer Relationship Management. To us: Customers Really Mattter.
Also, according to a very powerful and (we think) very cool keyword research tool we utilise called SEMRush, aside from the question “What does CRM stand for?” which apparently gets around 8,100 searches globally per month via major search engines, the other variations of this question are:
“What is CRM?” (27,000 searches per month)
“What is CRM software?” (3,600 searches per month)
“What is a CRM system?” (2,900 searches per month)
“What does CRM mean?” (1,600 searches per month)
… so hopeully the above answer to the original question “What does CRM stand for also answers these other similar questions which are, essentially, variations of the same question.